Terms of Service


1. Introduction

Visa Immigration SA, a duly registered service provider, offers immigration services encompassing local and international immigration matters. Our services are provided in exchange for a fee, leveraging our extensive expertise and knowledge in immigration processes.

2. Scope of Services

Visa Immigration SA offers a range of services, which include:

– Providing immigration advice and consultations.
– Assisting clients in the preparation and submission of required documents.
– Facilitating necessary follow-ups with authorities.
– Aiming to secure permits, visas, endorsements to permits or visas, entry clearances, police clearances, extensions, or any associated documents or certificates.

Throughout the application process, Visa Immigration SA maintains direct communication with applicants, furnishing them with comprehensive information packages and necessary supporting documentation. Additionally, we engage with embassies and relevant authorities as needed.

3. Service Commitment

Visa Immigration SA is committed to delivering services to the best of our capabilities. It is important to note that the ultimate decision to grant or deny a permit or visa rests with the respective country’s authorities. As such, while we strive for success, we cannot guarantee the approval of any client’s visa or permit application.

4. Commencement of Services

Prior to the commencement of any work, Visa Immigration SA requires the payment of the requisite fees and the provision of requested information. We reserve the right to refrain from initiating or continuing any work until these conditions are met.

5. Client Responsibility

Clients are responsible for providing accurate and complete information pertaining to their immigration case. The quality and accuracy of the information provided are crucial to our ability to provide effective services tailored to each client’s unique circumstances.

We appreciate your trust in Visa Immigration SA as your immigration service provider and look forward to assisting you in your immigration journey. Should you have any questions or require further clarification on our services, please do not hesitate to reach out to us.

Visa Immigration SA disclaims any liability for any additional fees associated with visa applications submitted to VFS South Africa, the South African High Commission, or South African Embassies. These fees are independent of Visa Immigration SA’s services and shall be the Client’s sole responsibility. This includes but is not limited to, additional visa processing charges, VFS Premium Lounge access fees, and service charges levied by South African representatives domestically or internationally.

The Disclosure of Intellectual Property

You have selected Visa Immigration SA as your preferred immigration service provider, recognising our expertise, in-depth knowledge, and comprehension of the immigration system pertinent to your specific case. As part of our services, we may disclose certain intellectual property, which includes the provision of forms and documentation lists along with comprehensive instructions on how to complete and submit specific documents essential to your application process.

Fees and Making Payment

Please note that the fees charged constitute as service fees and exclude any 3rd party or government fees. A breakdown of the fees charged is indicated on our invoice to you.

Limitation of liability

Visa Immigration SA’s liability is subject to certain limitations:

Loss, Damage, or Injury: Visa Immigration SA shall not be held liable for any loss, damage, or injury incurred, unless it is established that our staff members have displayed gross negligence. It is important to note that we will not be liable for any consequential, indirect, or special losses and/or damages, including but not limited to loss of profits.

Decision-Making: Visa Immigration SA does not hold decision-making authority in any application process. Consequently, we cannot assume responsibility for decisions rendered by Government authorities. In the event of an unsuccessful application, we may, where reasonable, engage in representations to the relevant government authority to seek a review of the decision, provided the client expresses a desire for such action. However, the outcome of any such representation remains subject to the discretion of the government authority.


At Visa Immigration SA, we maintain a policy regarding payments for applications:

Application Payments: Visa Immigration SA does not offer refunds for payments made toward visa or permit applications.

Withdrawal Exception: In cases where an applicant finds it necessary to withdraw from their application due to unforeseen circumstances, we will consider refunds for disbursements made on behalf of the client. Please note that this refund is limited to disbursement expenses and does not include the service fees associated with the application process.

Force Majeure

At Visa Immigration SA, we are committed to delivering our services with the utmost diligence and efficiency. However, it is important to acknowledge that certain factors beyond our control may impact the service we provide. While we will make every effort to fulfill our obligations promptly, we cannot be held accountable for delays arising from circumstances beyond our reasonable control. These circumstances may include, but are not limited to, actions or events such as third-party actions, natural disasters, explosions, fires, floods, or any other factors that fall outside the scope of our influence.

Please take note that in the event a client’s file remains inactive for a period of six months from the date of payment, Visa Immigration SA reserves the right to archive the application. In such cases, a reactivation penalty may be imposed to reinstate the application. We value your engagement with our services and encourage prompt communication to avoid any potential delays or penalties associated with file inactivity. If you have any inquiries or require further information, do not hesitate to reach out to our team.


” The assistance I received from Ross and his colleagues can only be described as first class. They really do genuinely care about you, not only as a client but as a person. I would recommend this team to anyone who wants genuine service which is hard to find these days.”  – William Milne

” I have just collected my Visa. The assistance received from the Visa Immigration SA, has been absolutely outstanding. Thanks very much Ross for the efficient and professional service. Thank again for the great communication and your patience.” ~ Serra Giuliana

” I’d like to say a huge THANK YOU to Ross for his support and all his help through the visa process. Ross is very conscientious to avoid any mistakes and always replies very quickly to any questions or doubts.” ~ Justine Lr

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