Terms of Service


Visa Immigration SA is a registered service provider that charges a fee in return for our skills and expert knowledge of immigration, both locally and internationally.

Visa Immigration SA provides advice, consult with clients, prepare and submit documents and do the necessary follow-ups which are intended to obtain any permit, visa, endorsement to a permit or visa, entry clearance, police clearance, extension or document or certificate incidental to any of the aforementioned.

Visa Immigration SA will communicate directly with the applicants to provide a comprehensive information pack and supporting documentation. We will furthermore communicate with the embassies and relevant authorities involved.

Visa Immigration SA undertakes to provide the services to the best of our ability. However, any country reserves the right to refuse a permit or visa to any person. We cannot guarantee that a client’s visa or permit application will be successful.

Visa Immigration SA is under no obligation to commence or undertake any work until the required fees have been paid and the requested information has been provided.

It is however your responsibility to deliver to us all accurate information pertaining to your case so we can provide a service based on this information.

The Disclosure of Intellectual Property

The reason why you have chosen Visa Immigration SA, is due to our expertise, knowledge and understanding of the Immigration System relevant to your case. Intellectual property would constitute as the disclosure of forms and documentation lists with explanations on how to complete and apply for certain documents relating to your application.

Fees and Making Payment

Please note that the fees charged constitute as service fees and exclude any 3rd party or government fees. A breakdown of the fees charged is indicated on our invoice to you.

Limitation of liability

Visa Immigration SA cannot be held liable for any loss, damage or injury caused or sustained, except in instances where one of ours staff members have been grossly negligent, provided always that we shall never be liable for any consequential, indirect or special losses and/or damages (including loss of profits).
Visa Immigration SA is not the decision-maker in any application process and consequently we cannot be held responsible for decisions made by any Government authority. Should any application be unsuccessful, we shall, where such decisions are reasonable disputable, make representations to the appropriate government authority to review the decision, should the client wish it.


Visa Immigration SA will not refund payments made for applications, however should an applicant for any unforeseen reason withdraw from completing his/her application, we will refund the client for the disbursements only.

Force Majeure

Some factors are outside of our control and may affect the service that we provide to you. We will apply our best endeavours to perform our obligations in a timely manner, but cannot be held responsible for any delays caused by third parties, natural disasters, explosions, fires, floods or any factor beyond our reasonable control.

Please note that should the file become inactive after 6 months from date of payment, Visa Immigration SA has the rights to archive the application. A penalty will be implemented in order to reactive the application. 


” The assistance I received from Ross and his colleagues can only be described as first class. They really do genuinely care about you, not only as a client but as a person. I would recommend this team to anyone who wants genuine service which is hard to find these days.”  – William Milne

” I have just collected my Visa. The assistance received from the Visa Immigration SA, has been absolutely outstanding. Thanks very much Ross for the efficient and professional service. Thank again for the great communication and your patience.” ~ Serra Giuliana

” I’d like to say a huge THANK YOU to Ross for his support and all his help through the visa process. Ross is very conscientious to avoid any mistakes and always replies very quickly to any questions or doubts.” ~ Justine Lr